Madeleine Best

Head of Distribution United Kingdom

Northern Europe

  • MSc Economic History London School of Economics and Political Science (LSE) – part-time Graduated 2015
  • BSc (Hons) International Management University of Manchester Graduated 2007

  • 2016 – present Head of Distribution, EH Northern Europe
  • 2012 – 2016 Group Distribution and Partnerships Manager, EH Group
  • 2009 – 2012 Major Account Managerat EH United Kingdom
  • 2008 – 2009 Major Account Executive at EH United Kingdom
  • 2007 – 2008 Graduate Management Trainee at EH United Kingdom

What attracted you to Euler Hermes?

I started at Euler Hermes immediately after leaving university so at first, if I am totally honest, I was bowled over by the office. I had rarely visited London and my first interview was held in the UK headquarters in the heart of Canary Wharf, at the time the tallest building in the city – to me it was all so glamourous!

Soon after I realized that Euler Hermes was an organization of incredible variety. Working for Euler Hermes allows you access to companies operating across a wide variety of countries, cultures and sectors. That was a big pull-factor for me.

What skills and experiences do you draw on in your role?

At university I studied economics and business but all the theory in the world could not prepare me for my first job which was servicing a portfolio of clients during the worst economic crisis in a lifetime!

These days I draw on the skills I have developed in my previous roles and the depth of experience held by my colleagues. I have been fortunate enough to work at each level within the organization, and I make sure not to forget those experiences throughout my day-to-day interactions.

What are your development and career perspectives within Euler Hermes?

I find that the key to enjoying a job is to learn new things. Once I’ve stopped learning new things then it is time for me to move on to a new challenge. This has dictated my career path over the past nine years and will continue to do so going forward.

Describe Euler Hermes in 3 words

Familial, solid and wise.

What do you enjoy most about working with Euler Hermes?

The opportunities. For example, in 2011 I asked if Euler Hermes would fund me to complete a Master’s Degree at the London School of Economics under the Further Education Programme. They not only agreed but allowed me the flexibility to attend lectures within work hours. It took me a while to complete, two years of part-time study and a two-year hiatus while abroad, but I finally graduated in December 2015.

If you have worked in different countries, tell us about that experience.

Soon after starting at Euler Hermes I mentioned in a mentoring meeting that I would be keen to work abroad; six weeks later I started a secondment at our US headquarters in Baltimore. I soon got into the flow of working US-style and came home having had a fantastic summer.

My second experience abroad came with a three-year assignment to our head office in Paris. Audrey Hepburn once said “Paris is always a good idea” – she was right. Euler Hermes gave me support moving, finding a home and providing French lessons. During my time there I learned a huge amount but my French leaves a lot to be desired!