If your customer becomes insolvent, you can make a claim to recover lost money. If the case is already being processed by Euler Hermes Collection, you do not need to do anything. We make sure the case is transfered from our debt collection department to our claims department.
Did you know that the main reason for a claim to be rejected is that it was submitted too late? We do not want this to happen to any of our customers, so be sure to file your claim before the deadline specified in your policy.
Requirements for archiving periods
Your archiving requirements depend on the situation you are in; long-term standard, ie. when your buyer is still operating but has not paid, or insolvency, ie. when your buyer has become financially insolvent and has not paid.
Long-term standard: 180 days after delivery or 90 days after the expiration of Maximum Extension Period, whichever is later.
Insolvency: 10 days after you become aware of the insolvency or 90 days after the date of the insolvency, whichever is earlier. Check the Policy Terms section of your policy for the exact maximum application period.
Did you know that the main reason for a claim to be rejected is that it was submitted too late? We do not want this to happen to any of our customers, so be sure to file your claim before the deadline specified in your policy.
Requirements for archiving periods
Your archiving requirements depend on the situation you are in; long-term standard, ie. when your buyer is still operating but has not paid, or insolvency, ie. when your buyer has become financially insolvent and has not paid.
Long-term standard: 180 days after delivery or 90 days after the expiration of Maximum Extension Period, whichever is later.
Insolvency: 10 days after you become aware of the insolvency or 90 days after the date of the insolvency, whichever is earlier. Check the Policy Terms section of your policy for the exact maximum application period.
