FAQ

I need help with a claim

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If I make a claim, how much will you pay?

If our collection team obtains the payment by your client, you can recover 100% of the amount of the claim. In case of non-recovery, the amount of your compensation varies according to the terms of contract (between 60 and 90% of the amount of the claim).

If my business incurs a loss and our claim is accepted, how soon will I get paid?

In case of recovery of your debt by our collection team, you will receive the payment directly. If we have not been able to recover your debt, we compensate you after 2 months.

I want to deal with you online. Is that possible?

You can request credit limits, make a new claim and monitor progress on your current claims via the internet with EOLIS.