I need help with debt collection

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Do I need to take on a debt collection agency as well?

No. When you take out a trade credit insurance policy with us you will be able to make use of our expert debt collection service.  It operates worldwide, covering all sizes of debt. Find out more about debt collection.

What happens when you collect debts for me?

We provide you complete service. We start with telephone calls and letters which make the request clear and use our name and reputation in the market. If they do not succeed, we can provide a legal service from judgment to enforcement action.We always favour amicable negotiations in order to preserve your commercial relations.

How long does it take to collect the debt and when will I get paid?

It varies depending on the case and country. Economic, political and cultural reasons all affect customer behaviour. We aim to make an agreement with the debtor as quickly as possible. When you work with our collection teams they will discuss with you what to expect and give you an idea of how long it could take.

What happens if you can't collect my debt for me?

In the case we couldn’t collect your debt through amicable negotiations and juridical procedures, your claim will be compensated according to the terms of your contract.

Can I be sure your collection service will not damage my customer relationships?

We are committed to protecting your customer portfolio. As a third party with a global reputation, local knowledge and deep insight into customer finances, we can often negotiate more effectively to make sure you receive payments when they are due. 90 % of our recoveries are made through amicable negotiations.

Can you offer a truly global collections service?

Your guarantee of a global service is our network of offices in 50 countries, including all the major economies in the world. That presence on the ground is backed by close partnerships with lawyers and collection agents in many more territories.  In total we can reach into over 130 countries.  

Do you have enough collectors to give me the service levels I need?

We employ more than 600 dedicated commercial debt collectors around the world. We constantly invest in their training and the development of their skills. Our collectors don’t just work for us, they work for you. They are ambassadors for your organisation when they focus on collecting the payments owed to you.