Positive or negative, we welcome your feedback
Euler Hermes tries to provide you the best possible service. However, if you are dissatisfied, you can contact us. Please provide us with all information concerning your complaint or question. We use your feedback to improve our service.
We strive to reply in writing within 10 working days. If we need any further information, we will contact you sooner.
If you feel your complaint has not been dealt with satisfactorily, you can contact the Belgian Insurance Mediation Office. This service and its staff deal with disputes between consumers and insurance companies or insurance intermediaries.
You can find more information at: https://www.ombudsman.as/fr/home/
Download our Complaints Policy