A Message from our CEO

In light of the fast proliferation of the Covid19 (Coronavirus) we want to reassure you of our own actions and organization concerning the management and monitoring of this crisis. The Euler Hermes board of management, the economic and risk teams are monitoring the evolution of the situation globally on an hourly basis. A crisis taskforce has been created and we are making sure that the best actions are taken to protect our joint interests.

If you have clients located in a restricted area (subject to government legislation) or related impacted areas, please make us aware of any concern or question you may have as promptly as possible. We will take specific measures and ensure a case-by-case evaluation.

We are committed to being fully operational during this time, but will do so in a teleworking capacity. Should you have any additional questions or need support, please do not hesitate to contact us directly at 1-800-767-1627 or email us at COVID19support@eulerhermes.com and a dedicated COVID 19 Support Team member will be available to assist you. Though we do not anticipate major impacts on servicing, we do ask for your understanding if response times are delayed.

In addition, considering this exceptional situation, if your buyer is located in a restricted area, we would consider on an exceptional basis, as per the terms and conditions of your Policy, any rescheduling request or postponement of your claim filing until the end of the restricted period or force majeure event (as stated by the government or local authority). If you choose to make such a request, please send an email to COVID19support@eulerhermes.com so we can ensure proper follow up to your request.

In addition, we will be hosting webinars to provide more insight on the global impacts of COVID 19. Please be on the lookout for invitations following this communication.

We hope these measures will support your activity and help overtake the very exceptional circumstances that are affecting our country.

Yours sincerely,
James Daly
CEO Americas Region