At Euler Hermes, we strive to provide excellent customer service to all our clients. However, on occasions we may fall short of our own high standard of service. Having you take the time to voice your dissatisfaction helps us to continuously improve. We endeavour to not only resolve your issue as soon as possible, but also seek to review our processes and communications to tackle the root cause of your concern. We therefore thank you for taking the time to raise your concern with us.
Euler Hermes North America Insurance Company – Canada is a member of the General Insurance OmbudService(GIO). The GIO’s Terms of Reference for Dispute Resolution, including its Dispute Resolution Process are available to you and can be accessed below.