Support Team & Electronic Payment

April 15, 2020

Specialists across departments within Euler Hermes are collaborating to provide continuous support to you throughout the crisis. A dedicated COVID-19 support team is available to answer questions linked to the crisis and help guide you through this uncertain time.

For any questions, please contact the COVID-19 Support Team:

Although the customer service team is now working from remote locations, our dedicated point of contact model remains fully operational. You can expect the same high level of service you are accustomed to even during this crisis. We understand there are a lot of uncertainties and I am pleased to share that you will not be locked out of EOLIS for past due final sales reports.

While our staff is working remotely, we encourage you to submit payments electronically to ensure prompt application to your account. Details of the electronic payment methods we currently accept are available here. Please contact accounting.canada@eulerhermes.com for assistance with electronic payments.

As always, please reach out to your service team contact with questions. We wish you and your family well during this time of uncertainty.

Drew Tapino
Director of Customer Service

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