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Our service promise

We believe in a proactive approach when it comes to building client relationships and we embrace the opportunity to be a key resource in our customers’ trade management processes. 

We understand that your time is valuable.  We’ll make every effort to respond to you on the same working day. 

Some questions may take a little longer to answer, so please allow us up to three working days to make sure we have the right information for you.

 

Contact form

Please fill in this short form and we will be in touch. 

 

 

Not a customer yet?

If you’re not yet a customer, please get in touch, we’d be delighted to answer any of your questions.  

Call us: +852 3665-8994

Email us: Click here

Already a customer?

If you’re already a customer, speak to your contact at one of our offices or use the telephone number below to get in touch.

Call us: +852 3665-8994

or email your Account Manager

Get in touch today, Call us: +852 3665-8994.

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Customer feedback and questions help us to meet your expectations and improve our services.  Get in touch with us if you have questions about credit insurance or to discuss your plans for growth and we will explain how we can support your business development and financial planning.  If you are considering how to explore new markets and take your business overseas we can give you advice and assistance on risk management. When payment defaults occur we will work alongside you in debt collection so that your business can remain stable and protected. We know that sometimes issues occur and you may want to raise concerns.  We promise that if you contact our complaint service promise we will give you a reply in a short timescale and  within clear guidelines and the option to go further if you need to.