If I make a claim, how much will you pay?
The amount we pay when you claim is called the indemnity. The level of indemnity on our policies ranges from 80% to 100% of the amount of the debt. The variation depends on the policy you select, how you manage credit terms, the state of your accounts receivable portfolio and your premium target. We promise that we'll avoid delivering surprises later on. When you set up your policy we’ll work out some examples to guide you.
If my business incurs a loss and our claim is accepted, how soon will I get paid?
In the UK, our aim is to pay you within 60 days of the date of loss. The same applies to export losses caused by insolvency. If any other factor causes losses in exporting it can sometimes take longer while we check conditions in the destination country.
I want to deal with you online. Is that possible?
Yes. We have the technology to give you excellent service and more options for how to work with us. You can request credit limits, make a new claim and monitor progress on your current claims via the internet with EOLIS, our 24/7 system.
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