CUSTOMER EXCELLENCE
IN ACTION

Your experience as a customer means everything to us

By listening closely, we understand better your business challenges, ambitions and hopes.


It’s all part of our customer-centric approach which inspires all areas of our organisation, including product and services development, contracting, policy management and support.

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Simplify the account set-up procedures so your policy is quickly activated and ready.
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Improve the processing of claims payments so that you can swiftly make your next business move
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Enhance guidance so you can focus on growing your business safely

Customer satisfaction in figures

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N°1 recommended
brand for trade
credit insurance
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91% of our customers
are satisfied
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We meet or exceed
expectations for 90% of our
customers
"Source: Ipos survey. 3919 interviews in Sep-Oct 2018 in the 10 largest Euler Hermes entities"
As a trusted partner, we place your aspirations at the heart of everything – so you can move your business forward, whatever your goal. It’s a privilege to help so many businesses to achieve more and stay ahead of the competition. It is you who really makes us what we are.
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DISCOVER OUR SOLUTIONS
For over 100 years, we have been providing insight and insurance to businesses that are trading internationally and that are seeking to grow both at home and overseas.  Entrepreneurs and business leaders know that they must watch the economic outlook closely and plan their risk management strategies carefully. An expert partner with access to local information and analytical skills can improve the probability of success. At Euler Hermes, we partner with businesses of every size, from small traders to global multinationals. Our success is measured by long term relationships and a steady growth in the value of the cover we provide over many years. We are committed to financial and insurance innovation at all times so that we bring high quality and sophisticated products to our customers