Our Values

At Euler Hermes, we put your success at the heart of how we work

Customer obsession is what leads us. We focus on understanding your needs, your markets, your challenges and your expectations for tomorrow. Our goal is to support your short and long term goals in order to help you make better informed decisions.

Our values:

RESPONSIVENESS PRECISION INNOVATION HELPFULNESS

As the industry leader, we want to move our industry forward to provide a new experience of credit insurance. We have the responsibility to define new standards and to bring confidence in tomorrow. An example is how we designed our customer platform MyEH to help you manage your credit insurance seamlessly.

MyEH empowers you to make better business decisions to reach your financial goals

MyEH is designed to make your working life simpler and more efficient – by better managing your credit insurance policy. You can access the information you need, whenever you need it.

Want to know more about MyEH and how we take your needs into account?

How we’re digitalising the way we interact with customers

Michael Eitelwein, Group Chief Operating Officer and Member of the Board of Management at Euler Hermes Group, explains how data intelligence, digitalisation and frictionless customer experience are at the centre of how we work.

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How we’re transforming customer experience

In this interview, Michele Pignotti, Board Member for Group Market Management, Commercial and Distribution, explains how customer experience is at the centre of how we innovate and talks about the new customer platform MyEH.

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MyEH: 65,000 users by the end of 2020

Yann Le Goff, Senior Program Manager at Euler Hermes, has worked on the delivery of our new customer platform called MyEH. Read his interview to learn how the platform was designed by putting customers’ needs first.

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MyEH: delivering the best possible customer experience

How do we make sure your needs are taken into account when creating new services? Learn how in this interview of Steve Pelczer, Group Head of Product and Services Development, and Thomas Missonnier, Group Services Marketing Manager

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For more information, contact us

We can help you protect your cashflow and trade with confidence.

GET IN TOUCH

There is always a concern when taking the first steps into a new market, or making the first contact with a new organisation that could become a major customer, supplier or business partner. That is when the value of detailed insight and guidance about risk is most valuable.  At Euler Hermes we understand the anxieties faced by businesses and the questions they ask, which drives our commitment to insurance innovation. Our aim is to provide considered advice based on objective facts alongside a friendly response that will give confidence. At the same time we offer tried and tested products, guarantees and bonds that put practical arrangements in place to protect cash flow and secure agreements. If the worst happens and an invoice is not paid, our debt collection services can step in to take action for recovery of the monies owed.