Yann Le Goff, Senior Program Manager at Euler Hermes, is currently leading a part of Euler Hermes’ digital transformation through the delivery of the new customer platform called MyEH. In this interview, he tells us more about how the platform was designed by taking into account customers’ needs.
What innovations, technological or digital projects have you been involved with during your time at Euler Hermes?
Can you tell us more about MyEH, how it is designed and how it will help businesses?
Our job is to work with our customers to protect their business and aid their growth. That means managing their exposure to risk and their cover. MyEH helps them to do that exactly.
At this stage, the portal is focused on risk management from the identification of the company (allowing our customers to find their customers’ companies) to the delivery of the cover (setting up credit limits). We also provide a monitoring section with different reports for a clear view of the insurance policy and a customer service section for any additional request. We’ll continuously develop and deliver new features in the next months.
More than 100 of our employees are part of this transformation and the project was also the opportunity for us at Euler Hermes to transform our organization into an agile company. We did this to serve one core objective: accelerate the delivery of new services to our customers and partners.
The portal is being rolled-out progressively in our largest entities across the world, including World Agency – our entity dedicated to multinationals – and will be completed in 2020. We currently have 6500 users but we plan to have 65,000 users by the end of 2020!
When building MyEH, how are you taking into account companies and customers’ needs today… and their expectations for tomorrow?
What is the most challenging when working on MyEH?
And tomorrow? Are there any innovations you are involved in and can talk about?