Feedback

How to submit a complaint

Should you be dissatisfied with any aspect of our service, taking the time to voice your concern will help us improve. You can get in touch with us through the channel of your choice:

To ensure speedy handling, could you please provide the information when raising your concern:

  • Full Name
  • Company Name
  • National ID
  • Policy Number (if applicable) 
  • Daytime Phone Number
  • Email Address
  • Details pertaining to your concern or dissatisfaction

For further detail into our process, download our Complaints Policy

Complaints Policy

pdf | 508 KB