Our Covid-19 insights at a glance

The Coronavirus is of concern to all of us. The economy, global trade and your business are also affected. Euler Hermes monitors the situation very closely in view of the economic impact. Our economists and analysts assess the changes in country risks and effects on specific industries and sectors on a daily basis.

The Covid-19 crisis faces companies with major challenges. We bundled all economic updates and insights for you on our dedicated Covid-19 page. We answer some frequently asked questions about the crisis below.

Do you not find the answer to your question right away? We are at your service. Feel free to contact your account manager or our customer service ASD.

We follow the guidelines from the government closely. All our employees work from home. Thanks to a structured internal organisation, we are and remain operational. We have all the necessary means and tools to organize remote work in an efficient and qualitative way, allowing maintaining an optimal and continuous customer and broker service. The service to our customers and brokers is, therefore guaranteed at all times. You can always reach us by phone or e-mail. Click here to contact us.

We analyse the situation on a case-by-case basis and then decide whether a possible postponement of payment, repayment plan or temporary suspension of the premium is possible. Do not hesitate to ask questions to your account manager or our customer service, we will give you an answer as soon as possible.

You can reach us by phone or e-mail. Click here to contact us.

No, force majeure is not covered by our policies.

The following applies to all policyholders until 31 May 2020:

  • Notifications of overdue payments or postponement of payment of outstanding invoices by the debtor can be submitted as long as the new payment date remains within 60 days after the expiry of the original overdue period.
  • Postponement until 30 days before filing a claim.
  • For all claims up to 500,000 euros.
  • Only in case of  protracted default, not for insolvency.

Any deviation from these rules will be assessed on a case-by-case basis and submitted to the responsible teams. A further postponement of these deadlines is not expected.

Not necessarily. On the expiry date of your contract, we will review the policy conditions with you. 

In some situations, the coverage of your credit insurance is not sufficient to fully cover transactions with some buyers. This is where our CAP product offers a solution. You will obtain additional coverage against specific conditions, linked to your insurance.

You can find more information about our CAP product on our customer portal MyEH. Of course, you can always contact your account manager or our customer service with your questions.

You can reach us by phone or e-mail. Click here to contact us.

Following an agreement between the Belgian federal government, Assuralia and private trade credit insurers that was negotiated under the aegis of the National Bank of Belgium, the authorities will set up a support mechanism in form of a guarantee scheme. In this way, Euler Hermes is committed, together with the government, to helping Belgian companies to overcome this crisis of unprecedented proportions.

Thanks to this support scheme, credit insurers can continue to pursue their mission of securing business-to-business (B2B) trade and to extend their support to the Belgian economy. Trade credit insurance underwriters will be able to maintain credit lines as much as possible to Belgian companies, allowing them to continue to pursue commercial transactions. While the risk of non-payment remains, you can cover yourself against it through credit insurance. In the event of non-payment, we will pay out an amount based on the policy conditions.Read more about the government support mechanism here.

25 results

May 11, 2021 | Press & Media

Raising prices as a last resort

Research of Euler Hermes shows that only 5 sectors in the Eurozone have the power to increase their retail prices. Read more.

Mar 26, 2021

Tourism: Europe at the recovery, but only in 2024

As governments race to contain new and more contagious variants of Covid-19, health passports will not be enough to revive tourism. According to Euler Hermes, the tourism industry could only see a recovery only in 2024. Read more.

Feb 19, 2021

Economic forecast 2021

The large-scale deployment of various Covid-19 vaccines will boost global economic growth. However, it will be necessary to wait until at least until 2022 for economic activity to return to pre-crisis level.

Feb 17, 2021

Brexiting in times of Covid-19

As expected, the EU and the UK reached a very last-minute compromise on Brexit. 3 questions for Ana Boata, Head of Macroreconomic Research at Euler Hermes

Feb 03, 2021 | Press & Media

Vaccination delay to cost Europe EUR90bn in 2021

For Belgium we expect a cost of EUR600 million per additional week of sanitary restrictions. Read our study.

25 results